FLATED LLC (“FLATED,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit https://flated.com, make a purchase, or otherwise interact with our services.

By using our website or services, you agree to the practices described in this Privacy Policy.

FLATED does NOT sell your personal information.

1. Information We Collect

We collect several types of information in order to provide and improve our services.

Personal Information You Provide

When you interact with our website, you may provide information including:

• Name
  
• Billing and shipping address
  
• Email address
  
• Phone number
  
• Payment information
  
• Vehicle information submitted through product fitment tools
  
• Customer service inquiries
  
• Reviews or feedback
  

This information is collected when you:

• Place an order
  
• Create an account
  
• Subscribe to emails or newsletters
  
• Contact customer support
  
• Submit product reviews
  
• Participate in promotions or surveys
  

Automatically Collected Information

When you visit FLATED.com, we automatically collect certain data including:

• IP address
  
• Device type
  
• Browser type
  
• Operating system
  
• Pages viewed
  
• Referral URLs
  
• Time spent on pages
  
• Clickstream data
  

This information helps us improve website performance, understand customer behavior, and enhance your shopping experience.

Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

• Maintain shopping carts
  
• Remember user preferences
  
• Analyze website traffic
  
• Personalize advertising
  
• Measure marketing performance
  

Third-party services that may use cookies include:

• Shopify
  
• Google Analytics
  
• Meta (Facebook/Instagram)
  
• TikTok
  
• Email marketing platforms
  

You may disable cookies through your browser settings, although some site features may not function properly.

2. How We Use Your Information

We use your information for purposes including:

• Processing and fulfilling orders
  
• Providing customer support
  
• Communicating order updates
  
• Improving website functionality
  
• Personalizing user experience
  
• Preventing fraud
  
• Marketing and advertising
  
• Analyzing business performance
  

We may also use aggregated data for research and analytics purposes.

3. How We Share Information

FLATED does NOT sell your personal information.

We may share your information with trusted third parties including:

Service Providers

Companies that assist with operating our business, including:

• Payment processors
  
• Shipping carriers
  
• Email and SMS marketing providers
  
• Website hosting services
  
• Analytics platforms
  

Legal Requirements

We may disclose information if required to:

• Comply with legal obligations
  
• Respond to law enforcement requests
  
• Protect our rights or property
  
• Prevent fraud or illegal activity
  

Business Transfers

If FLATED undergoes a merger, acquisition, or asset sale, customer information may be transferred as part of that transaction.

4. Data Security

We implement commercially reasonable safeguards designed to protect your personal information.

Security measures include:

• SSL encryption
  
• Secure payment processing
  
• Restricted data access
  
• Monitoring for unauthorized access
  

While we strive to protect your information, no method of transmission over the internet is completely secure.

5. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information.

These may include the right to:

• Access personal data we hold about you
  
• Request correction of inaccurate information
  
• Request deletion of your data
  
• Opt out of marketing communications
  
• Request information about how your data is used
  

To exercise these rights, contact us at:

privacy@flated.com

6. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

You have the right to:

• Know what personal information we collect
  
• Request deletion of personal information
  
• Request correction of inaccurate data
  
• Opt out of certain data sharing
  
• Receive equal service regardless of privacy choices
  

To submit a request, email:

privacy@flated.com

We will respond within the time required by applicable law.

7. Email Marketing & Communications

If you subscribe to FLATED communications, we may send you:

• Product updates
  
• Promotions
  
• Company news
  
• Educational content
  

You may unsubscribe at any time by clicking the unsubscribe link in our emails.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those external sites.

9. Children’s Privacy

FLATED products and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

If we learn that we have collected personal information from a child under 13, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with the updated revision date. Continued use of the website after changes indicates acceptance of the updated policy.

11. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

FLATED LLC

Carlsbad, California

United States

Email: info@flated.com

Website: https://flated.com